Customer orientation

Mercitalia Rail is committed to a gradual process of even stronger orientation and attention towards its customers and market needs.

The changes introduced over time in the corporate organization reflect this policy, aimed to constantly update corporate processes to satisfy market conditions.

Providing quality services means first of all being able to perceive and understand customer and market needs.

In recent years, we have therefore introduced and improved an organizational model designed to provide a commercial structure organized in series of units operating by merchandise sectors, mostly requiring rail services, to ensure the utmost specialization and inclusion of the specific sector (Industry, Intermodal, General Cargo).